英语商品投诉信范文10篇带翻译

Subject: Complaint regarding my recent online shopping experience

Dear [Company Name],

I hope this email finds you well. My name is [Your Name], and I am writing to express my dissatisfaction with a recent purchase I made on your website. I believe it is important to provide feedback to improve customer experience and maintain a mutually beneficial relationship.

I placed an order on [Order Date] for [Product Name/Description], with order number [Order Number]. Unfortunately, I have encountered a series of issues that have greatly impacted my satisfaction with your service. I would like to highlight the following concerns:

1. Delayed delivery: Despite opting for expedited shipping, I received my order [Number of Days] later than the promised delivery date. This delay caused inconvenience as I had planned to use the product for a specific event, which has now passed.

2. Product quality: Upon receiving the package, I noticed that the product was not in the condition as described on your website. The [describe the issue with the product, e.g., color, size, functionality] is not up to the standard expected. This discrepancy has left me disappointed and dissatisfied with my purchase.

3. Lack of proper packaging: The product arrived in a flimsy package that provided inadequate protection. As a result, the [describe any damages or breakages, e.g., product was damaged or broken] occurred during transit. I kindly request that you take responsibility for the inadequate packaging and offer a suitable solution.

4. Difficulty in customer support: When I contacted your customer support team to address these issues, I faced challenges in reaching a resolution. The response time was slow, and the representatives were not equipped with the necessary knowledge or authority to assist with my concerns effectively. I would appreciate a more efficient and knowledgeable customer support system to help resolve customer issues promptly.

As a valued customer, I believe these concerns should be taken seriously and addressed promptly. I kindly request the following actions to rectify the situation:

1. Provide a refund or a replacement for the defective product I received.

2. Improve the packaging standards to ensure products are adequately protected during transit.

3. Enhance the efficiency and competency of your customer support team to ensure swift resolution of customer issues.

4. Consider implementing a better system for order tracking and delivery updates to reduce future delivery delays.

I am confident that by addressing these concerns, your company can improve its overall customer satisfaction and retain loyal customers like myself. If my concerns are not adequately resolved, unfortunately, I may have to reconsider future purchases on your platform.

I would appreciate your prompt attention to this matter. I have attached relevant documentation, including order details and photographs, to support my claims. Please respond within [reasonable time frame, e.g., 7 business days] with your proposed resolution. I believe in the importance of fair and honest business practices, and I hope we can reach a mutually acceptable solution.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours faithfully,

[Your Name]

[Your Contact Details]